Shipping policy
1. Overview
This Shipping Policy explains how WristWorks ("we," "us," or "our") processes and delivers orders placed through our website. It forms part of our Terms of Service.
By placing an order, you agree to the terms set out below.
2. Order Processing
Orders are processed within 1–3 business days of payment confirmation.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer during promotional periods, product launches, high-demand periods, or where an order requires additional verification. We will notify you if a significant delay occurs.
3. Delivery Times
Estimated delivery time after dispatch is 8–10 business days.
Total estimated time from order to delivery: 9–13 business days.
All delivery times are estimates, not guarantees. They are based on carrier information and typical transit performance, and are not binding commitments. Actual delivery may take longer.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase. The amount depends on your destination and the shipping option selected.
Free standard shipping on all orders
Shipping charges are non-refundable except where an order is cancelled before dispatch, or where a return results from our error or a confirmed defect.
5. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking service.
Please allow up to 5 business days for tracking information to become active. Tracking updates are provided by the carrier and are outside our control. Periods without scanning activity are normal, particularly during international transit and customs processing, and do not necessarily indicate a problem.
If your tracking has shown no movement for more than 10 business days, contact us at contactwristworks@gmail.comand we will open an investigation with the carrier.
6. Shipping Address
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please check your address carefully before completing your order. Address changes can only be made before dispatch and are not guaranteed. Email contactwristworks@gmail.com immediately if you need to request a correction.
We are not responsible for:
- Orders delivered to an incorrect or incomplete address provided by you;
- Orders undeliverable due to an invalid address, missing apartment or unit number, or incorrect postal code;
- Orders sent to a forwarding service, freight forwarder, or third-party address.
Orders returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect may be refunded less shipping and handling costs, or reshipped at your expense.
Restricted destinations. We do not ship to PO boxes, APO/FPO addresses, or certain remote locations where our carriers do not operate. Orders placed to such addresses may be cancelled and refunded.
7. Customs, Duties, and Import Taxes
International orders may be subject to import duties, customs charges, tariffs, brokerage fees, and local taxes imposed by the destination country.
These charges are not included in the product price or shipping cost, are set by the destination country's authorities, and are the sole responsibility of the recipient. We have no control over these charges and cannot predict or estimate their amount.
Please check with your local customs office before ordering if you wish to know what charges may apply.
If you refuse to pay applicable duties or taxes:
- The package may be returned to sender, held, abandoned, or destroyed by customs;
- Any refund will be issued less shipping costs, return costs, and any charges incurred by us;
- Where the package is destroyed or not returned to us, no refund will be issued.
Customs clearance procedures may cause delays beyond our estimated delivery times. We are not liable for such delays.
We are legally required to declare the accurate value and nature of the contents on customs documentation. We cannot mark shipments as "gift," declare a lower value, or provide false documentation, and requests to do so will be declined.
8. Delays and Circumstances Beyond Our Control
We are not liable for delays, non-delivery, damage, or loss arising from circumstances beyond our reasonable control, including but not limited to:
- Carrier delays, carrier error, misrouting, or operational backlogs;
- Customs inspection, clearance delays, seizure, quarantine, or detention of shipments;
- Changes in import regulations, tariffs, sanctions, or trade restrictions;
- Complete immobilisation, embargo, suspension, or blocking of shipments by any authority or carrier;
- Severe weather, natural disasters, fire, flood, earthquake, or volcanic activity;
- War, armed conflict, invasion, terrorism, civil unrest, riot, or insurrection;
- Epidemics, pandemics, or public health emergencies;
- Strikes, labour disputes, or industrial action, whether affecting us, our suppliers, or our carriers;
- Government action, border closures, port congestion, or airspace restrictions;
- Power failures, cyberattacks, or failures of telecommunications or internet infrastructure;
- Supply chain disruption or supplier failure;
- Theft or loss occurring after delivery has been confirmed by the carrier.
In such circumstances, delivery estimates do not apply and no compensation, refund, or discount is due in respect of the delay itself. We will keep you informed and make reasonable efforts to complete delivery where possible.
This section does not limit any non-waivable statutory rights you may have as a consumer, including the right to a refund where goods are ultimately not delivered within a reasonable period.
9. Lost, Stolen, or Damaged Shipments
Risk of loss passes to you upon delivery to the address you provided, or upon the carrier's confirmation of delivery, whichever occurs first, except where mandatory consumer law provides otherwise.
Marked as delivered but not received. Please first check with members of your household, neighbours, building reception, and your local carrier depot, and allow 3 business days, as packages are sometimes scanned before final delivery. If it does not appear, contact contactwristworks@gmail.com within 7 calendar days of the recorded delivery date and we will open a carrier investigation.
We are not responsible for packages stolen after confirmed delivery, or for packages left in an unsecured location at your instruction or the carrier's discretion.
Lost in transit. If tracking shows no movement for more than 10 business days, contact us and we will open an investigation. Carrier investigations typically take 7–15 business days. Where a shipment is confirmed lost in transit, we will send a replacement or issue a refund at our discretion.
Damaged on arrival. Contact contactwristworks@gmail.com within 7 calendar days of delivery with photographs of the item, the outer packaging, and the shipping label. Retain all packaging until the claim is resolved, as the carrier may require inspection.
10. Split Shipments
Orders containing multiple items may be dispatched in separate shipments at no additional cost to you. You will receive separate tracking information for each shipment.
11. Order Changes and Cancellations
Orders can only be modified or cancelled before dispatch. Email contactwristworks@gmail.com as soon as possible after ordering.
Once an order has entered fulfilment or been dispatched, it cannot be cancelled or modified and must be handled under our Return & Refund Policy.
12. Returns
Return procedures, conditions, and shipping responsibilities are set out in our Return & Refund Policy. All returns require prior authorisation. Do not return any item to the sender address on the package.
13. Contact
For any shipping enquiry: